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Frequently Asked Questions

1. DELIVERY

We only supply drugs to INDIA.

2. CHARGES FOR DELIVERY

Delivery is FREE ON ALL ORDERS ABOVE 500 Rupees and will continue to be free in specified cities as shown during checkout. Our delivery charges will be minimal and will be communicated to the buyer in advance.

3. ORDER THROUGH EMAIL

Create a list of all the medications you wish to order and attach the prescription. Send the list to us by e-mail at medxpressindia@gmail.com. Kindly provide your complete mailing address, including the pin code. We’ll contact you back to confirm or send you an email with information about the medications we service to the provided address. The order will be completed once we confirm the same. If you ordered prescription medications, you must scan and provide the prescription along with the e-mail. If you are unable to scan it, you may also upload a legible photograph. Without a prescription, our service partners will not process your order. Our partners will then expeditiously fulfil the order.

4. Days and hours of service You can place an order 24 hours a day, 7 days a week, via our website or mobile application.

We process orders seven days a week. In the event of a delay, our agent will contact you immediately. You can reach us at the following number: +91 9078006201. (between 10am and 7pm).

5. What if I am not available to receive the things when they are delivered?

If you are unable to receive the order, please designate a neighbour or someone nearby who can. Ascertain that they have the due quantity.

6. WHAT IF MY ORDER IS NOT COMPLETED?

We make every effort to fulfil all of our orders. We will schedule the orders at a time that is convenient for you. If we are unable to do so, we will credit your WALLET Account with the cost of the drugs.

7. AVAILABILITY OF PAYMENT METHODS

We accept payments through CARD, Net Banking, or BANK Transfer at the moment. Cash payment may be made at the moment our service partner delivers your order to you.

8. HOW DO I CHANGE OR CANCEL AN ORDER?

This may be done only prior to the order being delivered, which means you must send us an email at medxpressindia@gmail.com with your order number or phone us at +91 9078006201 for cancellation prior to receiving the email with ‘order shipped information.’

9. INFORMATION ON PRESCRIPTIONS

If you are ordering a medication that can only be prescribed by a licenced medical practitioner, you must have the prescription available at the time of order placement. You can either upload it during the order process or e-mail it to medxpressindia@gmail.com with your order ID.

10. CUSTOMER SERVICE

Send us an email at medxpressindia@gmail.com with any questions.

Additionally, you may contact us at +91 9078006201 (9 a.m. to 9 p.m., six days a week (excluding Sunday)).

11. OPPORTUNITIES FOR BUSINESS DEVELOPMENT AND PARTNERSHIPS

Kindly contact us by e-mail at medxpressindia@gmail.com.

Ensure that the subject line of your email contains the phrase ‘Business Development’ for faster response.

12. MEDICAL QUALITY AND AUTHENTICITY

We ensure that our partners obtain pharmaceuticals directly from licenced pharmacists and regulated producers. Several of our partners are reputable manufacturers in their own right. Rest confident that you will receive only high-quality, legitimate medications that are well within their expiration dates.

13. HOW IS MY ORDER RECEIVED AND PROCESSED?

Step 1: The customer submits the prescription. Step 2: The pharmacist evaluates and digitises the prescription, as well as adding it to an order basket. Step 3: The customer will select the desired items and quantities, as well as the manner of payment. Step 4: Depending on the availability of the medication, our partner pharmacy will deliver it to your home.

Please note that the figure displayed on the order confirmation screen is an estimate; the final price will be determined once the order is confirmed and invoiced by the pharmacy. If you choose card/net banking as your payment method, you will receive an email with the invoice amount to be paid along with it after it is invoiced at the partner pharmacy. This step is necessary to ensure that we collect the correct amount following the invoice’s completion.

14. HOW WILL I KNOW IF THE MEDICINE IS AVAILABLE?

Please keep in mind that the price and availability of medications fluctuate in real time. We are collaborating with our partners to provide real-time price and stock data.

15. WHY CAN’T I CONFIRM MY ORDER IMMEDIATELY AFTER UPLOADING THE PRESCRIPTION?

Before you may complete the order, pharmacists validate the prescription and digitise it.

16. MAY I PURCHASE GENUINE SUBSTITUTES?

Yes, you may purchase generic replacements if your doctor prescribes the generic name rather than the brand name.

17. CAN I CHECK ON THE STATUS OF MY ORDER?

Without a doubt. We keep you informed at each stage via SMS/email.

18. WHAT CAUSES CHANGES IN MEDICINE PRICES?

Prices for medications vary by geographical area, batch number, and can fluctuate daily as a result of rules and distributors. The procedures outlined on our site serve as a guide and assist you in determining whether you are paying the correct amount for your medications.

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